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We ask that you complete this in the week before your appointment and bring it along with you when you meet us. When we’ve arranged your appointment with you, we’ll send you an information pack which contains a questionnaire. When your GP refers you to us we’ll invite you for an assessment which will last about 45 minutes. If you’re living with persistent pain, we can help you understand and overcome the effect it’s having on your mind, body, emotions, and support you in living a meaningful life. Patient Advice and Liaison Service (PALS) Our Patient Advice and Liaison Service (PALS) Making a veterans mental health referral (OpCourage) Make an adult community health referral (for health professionals) Veterans' Mental Health and Wellbeing Service (Op COURAGE)
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We thank you for lending a hand to make these accomplishments possible.Assertive Intervention Stabilisation Team (ASSIST)Īttention Deficit Hyperactivity Disorder (ADHD) Assessment These are just some of the major developments that occurred at The Lighthouse in 2014. On a warm summer day, many hands came together from the Lions Clubs and other groups who volunteered to build the playground and make it a reality for hundreds of children. This exciting venture came about through partnerships with Blue Cross and Blue Shield of Illinois and KaBOOM!, a national non-profit. The value of these synergistic relationships was also showcased in the creation of our new playground. They also bring in additional revenue to support The Lighthouse. The centers not only provide life fulfilling work for individuals who are blind or visually impaired. These innovative call centers represent a social enterprise by being a successful business that incorporates a charitable mission. This is another example where “Many Hands Light the Way!” Begun at The Lighthouse this past fall, the facility to date employs nearly 60 staff members who answer calls to UI Health’s main customer service number. Word about our success led to the establishment of another major job-creating operation, the UI Health Customer CARE Center. This is a singular accomplishment for an organization dedicated, in part, to finding employment opportunities for these individuals. When the center opened in November, 2013, fewer than five percent of these employees were disabled or were Veterans. Generating most of those jobs in the past year were The Lighthouse’s call centers.įor example, the Customer Service Call Center, which we manage for the Illinois Tollway, now employs over 300 people, more than half of whom are blind, visually impaired, otherwise disabled or Veterans. It is through their tireless efforts and those of many others that allows The Lighthouse to continue to fulfill its critical mission of providing the highest quality services for people who are blind, visually impaired, multi-disabled and Veterans.Ī key component of our mission is to open doors to job opportunities for these individuals. They all help illustrate The Lighthouse’s major accomplishments in 2014 and embody the theme of this year’s annual report: “Many Hands Light the Way.” And, it takes the hands of a team of assistive technology specialists to show seniors the latest devices to help them cope with vision loss. It takes the hands of call center agents to assist motorists with questions about their Illinois Tollway I-Pass accounts. It takes the hands of volunteers to help build a new playground. It takes many hands for The Lighthouse to provide the level of exemplary services it offers.